Account and Data
How does UpNote store my data?
UpNote is designed to work reliably without having to sign up for an account. If you do not login, your notes only stay locally in your device. If you want to sync your notes across all devices, you can sign up for an account, and UpNote will stores your notes on a central server so that the notes can be synced to other devices.
Where is UpNote server? Is it secured?
UpNote is storing data on Firebase
(which is part of Google) server. Firebase platform has been certified under major privacy and security standards, and fully supports EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). Firebase encrypts your data in transit using HTTPS and encrypts your data at rest. You could find out more in depth at https://firebase.google.com/support/privacy
. We also take great care to make sure your data is safe and only you can access it.
Does UpNote support storing data on iCloud?
UpNote is designed to work on all platforms including Windows, Linux and Android. However since iCloud only supports Apple devices at the moment, UpNote cannot support iCloud for syncing notes.
Since Firebase is a Google service, can Google use my note content for ads purpose?
Data in Firebase is not shared or used by Google for advertising purposes. Many companies are using cloud providers like Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform to process user data, and these services are separate from the service owner's primary business. UpNote does not include Google Analytics in our applications, so your activity will not be tracked on any platform.
Does UpNote support end-to-end encryption?
End-to-End Encryption (E2EE)
is an advanced security method for encrypting and decrypting data and is designed to protect highly confidential information. Due to implementation complexity, UpNote does not currently have a plan to support E2EE. If you want to store sensitive information like passwords or credit card numbers, it is recommended that you use a password manager application that is specifically designed to encrypt sensitive information.
Does UpNote support multi-factor authentication (MFA)?
Yes, you can use the "Sign in with Google" or "Sign in with Apple" method when creating or signing into your UpNote account. These methods support MFA by default.
If you currently sign in to your account with email and password, you can switch your sign-in method to “Sign in with Google” or “Sign in with Apple” to use MFA (please go to Settings > My Account > Manage Sign-in Method). For security purposes, please sign in again on any other device after switching your sign-in method.
How do I change my email or password?
You may change your email or password any time by going to settings screen and navigating to the account section. For security reason, changing your email and password may log you out of other devices, and you will need to re-login with the new email and password.
Do I need to verify my email address?
Verifying your email address will help secure your account. This will prevent others from using your email to register for an account and help to recover your account if you accidentally forget the password.
How do I delete my account?
To delete your account, please sign in to UpNote app on any platform, and go to Settings > Account > Delete Account. This action will delete your account and all associated data immediately from the server and cannot be undone.
How can I get UpNote premium?
You may upgrade to Premium on Mac, iOS or Android app. Upgrading on one device will cover all of your devices. Simply create and sign in to your UpNote account to sync your premium. Thank you in advance for supporting us to make an awesome app!
Can my premium license be used for all devices?
Yes, you only need to pay once and sync it across all your devices. Just sign in to your UpNote account to sync your premium.
How do I change from monthly subscription to life-time upgrade?
You may change from monthly subscription to life-time upgrade from the Premium screen (go to Settings → Premium). The app will first ask you to cancel your existing subscription to avoid being double charged, and then it will let you buy a lifetime upgrade.
How long does my lifetime plan last? Does it really mean “lifetime”?
We will honor the lifetime license. Even in the case we need to switch to fully subscription model, our lifetime premium users won't be affected and will enjoy all the upcoming feature updates and benefits without extra charges.
I don’t see an option to upgrade on Windows and Linux apps. What can I do?
Upgrading to Premium is not yet possible on Windows and Linux apps. However if you have a Mac, iOS or Android device, you may upgrade to premium there and sync your premium with your Windows and Linux apps.
I’m concerned about UpNote’s sustainability, especially with its lifetime plan option.
We constantly optimize our resources and the cost of UpNote so that we can offer lifetime licenses at an affordable price to our users. We believe that as long as we receive support from our users, we will be able to sustain the business. If you know any friends who may enjoy UpNote, please help us spread the word.
How do I sync my notes?
To sync your notes across devices, you need to log in or create an UpNote account on your device. Your notes will be automatically and instantly synced.
Can I use UpNote if I'm offline?
UpNote is fully accessible offline. You can view and write your notes without internet connection. When the internet is connected, the data will be synced to the server.
How do I organize my notes?
UpNote is designed to help you organize your notes easily and conveniently. You may organize your notes into notebooks. You may keep your important notes on top of the notebook by pinning your notes to top. Or you may also bookmark your notes, which will appear at the side bar for quick navigation. For more tips, please visit our user guide
Can I lock my note app?
We offer passcode lock as a premium feature. On mobile, you can set a passcode on the settings screen. When enabled, you will need to enter your passcode every time you open the app. On desktop, you can lock the app by clicking the lock icon on the top right of the note window and unlock by your login password.
What are the keyboard shortcuts for UpNote?
Does UpNote have APIs for external integration?
UpNote supports several
endpoints you can use to automate certain tasks from other application. Please check this guide
for more information.
I’d like to know more about UpNote team.
UpNote is developed by a team of 2 people from Vietnam. We are passionate about creating a useful and intuitive note-taking app that is fast and reliable on all platforms. We first launched UpNote in 2017 on iOS, Mac and Windows and gradually made it available on Android and Linux. UpNote's lean model has allowed us to develop quickly while optimizing costs to provide users with an affordable Premium plan. You can see more discussions about UpNote team and business on Reddit
Since the UpNote team is based in Vietnam, is any user data stored in Vietnam?
No, user data is stored on Firebase server in the US. No data is sent or stored in Vietnam.
How can I contact UpNote?
If you have any other questions, please email us at email@example.com.